Our company strictly accordance with the ISO9001 quality management system and production management, thus our product quality is reliable. According to the standard of the national fountain pen light industry, our products have six months “Three Guarantees”.
Our company carry out all-round services to consumers, "consumers worry-free" is our consistent aim. For that reason, we have set up a special sound after-sales service network. We have set up offices and service dealer network in the major cities to ensure the supply of after-sales service and parts, timeliness and effectiveness.
At the company"s headquarters with professional service staffs are waiting for resolving various after-sale problems, and tracking quality services to ensure that normal users use the product.
After-sales service, the important service component of the modern enterprise. Good after-sales service, not only related to the company"s product quality, credibility, but also enables customers to be genuine, complete satisfaction, special final system.I) After-sale service outlets throughout the country received the quality of consumer complaints:
A, Give technical diagnosis and reply within 2 hours,( Determine whether it is used improperly, if it is our quality problem, we will provide free services; if it is because of improper use, as appropriate, we will charge the cost of maintenance accordingly and inform the proper usage.)
B, In the case that the problems can not be resolved in the branch, should give the contact information of the headquarters service staff, the customers should contact with our headquarters by themselves. II) Support staff after received the information related quality from the consumer:
A, Should immediately help resolve the problem, if need to repair in headquarter, the consumers are required to send the products to headquarter, if it is due to the human error then we will charge accordingly. (Attachment: maintenance charge list)
B, The situation will be finishing tabulation, and the establishment of files, load Portfolio. Clients include: customer"s name, address, telephone number, date of service for repairs or visiting, product delivery model, date of purchase, maintenance projects, etc. (see "Customer feedback basic data sheet");
C, According to repairing pen maintenance projects to the relevant departments to carry out repairs and maintenance tracking (completed on time and with quality assurance consumer needs). (III) Maintenance Workshop received maintenance products:
A, Organized technical personnel to carry out research and come fault solutions;
B, Arrange the technical staff for maintenance;
C, Registers the cause of the trouble, and summed up improvement programmer;
D, Send the repaired products to the customer service staff within the appointed time. (IV) Service personnel delivery the products to the customers under the customer designated logistics way
(V)After delivery the products, customer service staff should be subject to periodic re-telephone customers, to make sure customers receive the following services:
A, Ask customers about use situation and suggestion about our services;
B, Ask whether the customer have demand for new services recently or any rationalization;
C, Inform the customers about related products using knowledge and attention;
D, Introduce the company recent various available services to customers, especially those new services;
Sales Manager is responsible for the supervision and inspection of the after-sale service, and to carry out monthly summary base on the department sales and services, summing up at the end of each year for a wrap-up as well. Customer service Tel:64900000-110
Add: #1238 Xinyuan Road, South Yuanjiang Road, Minhang District, Shanghai |
